1. GENERAL PROVISIONS

1. These Terms govern:
   • the rules for using the Moon Line website;
   • the conditions for providing services electronically;
   • the procedure for submitting requests;
   • the terms of cooperation between Moon Line sp. z o.o. and the Client.
2. The owner of the website is:

Moon Line sp. z o.o.
ul. A. Branickiego 21/U3, 02-972 Warszawa, Mazowieckie, Polska
NIP: 9512527519
REGON: 520148898
KRS: 925946
E-mail: 651000ml@gmail.com

hereinafter referred to as the “Service Provider”.

3. Use of the website constitutes acceptance of these Terms.
4. By registering on the website, submitting a contact form, quotation request, or inquiry, the User confirms that they:
   • have read these Terms;
   • accept their contents;
   • consent to the processing of personal data in accordance with the Privacy Policy.

2. DEFINITIONS

1. Website — the website available at moon-line.pl.
2. User — a person using the Website.
3. Client — an individual, entrepreneur, or organization using the Service Provider’s services.
4. Services — services provided by Moon Line sp. z o.o., including in particular:
   • eCommerce services;
   • internet marketing;
   • SEO;
   • Google Ads;
   • website development;
   • UX/UI;
   • consulting;
   • automation;
   • integrations;
   • white-label services;
   • technical support;
   • website administration;
   • other digital services.

3. RULES FOR USING THE WEBSITE

1. The User undertakes to use the Website in compliance with applicable law and principles of good conduct.
2. It is prohibited to:
   • publish unlawful content;
   • undertake actions that may disrupt the operation of the Website;
   • gain unauthorized access to data, systems, or servers.
3. The Service Provider may temporarily limit access to the Website due to:
   • technical works;
   • maintenance;
   • system updates;
   • bug fixes;
   • security measures.

4. REGISTRATION AND CONCLUSION OF AGREEMENT

1. Registration on the Website or submission of a contact form indicates the User’s interest in obtaining the Service Provider’s services.
2. An agreement between the Client and the Service Provider may be concluded:
   • electronically;
   • via e-mail;
   • through message exchange;
   • by acceptance of a commercial offer;
   • by payment of an invoice;
   • or by signing a separate agreement.
3. The Parties recognize as legally binding any arrangements made through:
   • e-mail;
   • messengers;
   • CRM systems;
   • project and task management systems;
   • other electronic means of communication.
4. In particular, agreements made electronically regarding:
   • scope of work;
   • deadlines;
   • service fees;
   • project stages;
   • list of services;
   • technical requirements;
   • work results;
   • additional terms of cooperation

shall be considered binding upon the Parties and legally valid.

5. By registering on the Website or submitting a form, the Client agrees:
   • to receive information related to the provision of services;
   • to communication via e-mail, telephone, or electronic communication channels;
   • to the processing of data necessary for cooperation.
6. The Client undertakes to provide in a timely manner:
   • materials;
   • access credentials;
   • technical information;
   • feedback;
   • approvals necessary for service execution.
7. In the event of delays caused by the Client, the deadlines for service execution may be extended proportionally to the duration of such delays.

5. TERMS OF SERVICE

1. The scope of services is determined individually and agreed upon electronically between the Parties.
2. The Service Provider undertakes to provide services with due professional care and diligence.
3. Completion deadlines are indicative unless otherwise agreed separately by the Parties.
4. The Client undertakes to:
   • provide accurate information;
   • provide materials and access credentials in a timely manner;
   • ensure cooperation necessary for the provision of services.
5. The Service Provider has the right to involve third parties, subcontractors, and white-label partners in the performance of specific works without additional approval from the Client.
6. The Client is responsible for:
   • legality of provided materials;
   • ownership of content rights;
   • licenses;
   • trademarks;
   • images;
   • texts;
   • other materials provided to the Service Provider.
7. The Service Provider shall not be responsible for:
   • actions of hosting providers;
   • third-party services;
   • operation of advertising platforms;
   • changes in search engine algorithms;
   • blocking of accounts by third-party services.

6. PAYMENTS

1. The cost of services is determined individually.
2. The Service Provider may require:
   • prepayment;
   • advance payment;
   • staged payments;
   • monthly subscription payments.
3. Invoices are issued in accordance with Polish law.
4. The payment deadline is specified in the invoice.
5. In the event of delayed payment, the Service Provider has the right to:
   • suspend provision of services;
   • restrict access to work results;
   • restrict access to websites or services;
   • charge statutory interest.
6. Exclusive rights to work results, source files, designs, source code, and other materials shall transfer to the Client only after full payment for services.

7. COPYRIGHT

1. All materials created by the Service Provider are protected by copyright law.
2. Transfer of economic copyrights takes place only:
   • after full payment for services;
   • within the scope agreed upon by the Parties.
3. The Service Provider has the right to use completed projects, logos, images, and work descriptions in its portfolio, case studies, presentations, and marketing materials unless otherwise agreed in writing.

8. LIABILITY

1. The Service Provider does not guarantee:
   • achievement of specific search engine rankings;
   • obtaining a specific sales volume;
   • achievement of a specific ROAS, ROI, or other marketing indicators;
   • obtaining leads, customers, or profits.
2. The Service Provider shall not be liable for:
   • technical failures beyond its control;
   • actions of third parties;
   • errors in data provided by the Client;
   • lost profits;
   • indirect damages;
   • data loss caused by third-party services or hosting providers.
3. The liability of the Service Provider is limited to the amount paid by the Client for the relevant service.

9. WITHDRAWAL FROM AGREEMENT

1. If the Client is a consumer, they have the right to withdraw from the agreement in accordance with applicable law.
2. The Client agrees to commencement of service provision before the withdrawal period expires, which may result in loss of the right of withdrawal after full performance of the service.
3. If project execution has commenced, the Client is obliged to pay for work already completed.

10. PERSONAL DATA AND GDPR

1. The controller of personal data is Moon Line sp. z o.o.
2. Personal data is processed in accordance with:
   • the GDPR Regulation;
   • the Privacy Policy published on the Website.
3. Data may be processed for:
   • provision of services;
   • communication with the Client;
   • issuing accounting documents;
   • marketing activities subject to the User’s consent.

11. COMPLAINTS

1. Complaints and claims may be submitted via e-mail to: [insert e-mail].
2. A complaint should include:
   • Client details;
   • description of the issue;
   • Client’s request.
3. Complaints are reviewed within 14 business days.

12. FINAL PROVISIONS

1. These Terms shall be governed by Polish law.
2. In matters not regulated herein, the provisions of Polish law shall apply, in particular:
   • the Civil Code;
   • the Act on Electronic Services;
   • GDPR regulations.
3. Disputes shall be resolved by the court having jurisdiction over the Service Provider’s registered office unless otherwise provided by law.
4. The Service Provider reserves the right to amend these Terms.
5. The current version of the document is published on the Website.

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